1. Policy Introduction
“Personal information” is the information about an individual which identifies or is capable of identifying that individual, including but not limited to, names, addresses, email and other contacts, employment, claims, or criminal history.
PBL is bound by the Privacy Act 2020 (Act) including the principles and codes that are associated with the Act.
2. Collection of Personal Information
PBL may collect personal information about an individual in a variety of ways, including when an individual interacts with PBL in person or electronically, for example when an individual accesses our website.
PBL will only collect personal information about an individual where the information is reasonably necessary for one or more of our functions or activities. The kinds of personal information collected and held, how that information is collected and held and the purposes for which that information will be collected, held, used and disclosed will depend on the circumstances.
Examples of instances where personal information may be collected by PBL include:
Examples of the kinds of personal information PBL may collect and hold include:
PBL will take reasonable steps to ensure that the personal information that is collected, used or disclosed by it is complete and up to date. PBL will only collect personal information about an individual from that individual unless it is unreasonable or impractical to do so.
3. Use of Personal Information
PBL may use and/or disclose your personal information for a secondary purpose if that secondary purpose is directly related to the purpose of collection. For example, personal information may be disclosed to other service providers of PBL, including, but not limited to insurers, lawyers, loss adjusters, broker network managers, investigators and health service providers.
PBL may also disclose your personal information:
Where personal information is used for research or product development or marketing purposes, PBL will ensure that the public information does not identify an individual.
Additionally, where you have procured services from PBL or its member and authorised agent, may disclose your personal information to:
Further, in the event of a claim, PBL or a PBL authorised agent or member may disclose your personal information:
Personal information about you may also be sought and obtained by PBL from the above people or organisations, and you authorise PBL to obtain personal information from these sources.
4. Security of Personal Information
PBL will take reasonable steps to ensure that the personal information that it holds is protected from misuse, interference and loss and from unauthorised access, modification and disclosure.
PBL will also take reasonable steps to ensure that personal information it holds that is no longer necessary for the disclosed purpose is destroyed or permanently de-identified, subject to any legal obligation to keep the personal information for any required period of time.
5. Access to, Updating and Correcting Personal Information
Under the Privacy Act 2020, you have the right to access and correct your personal information.
In accordance with the Privacy Act 2020 PBL will:
PBL’ aim is to have accurate and up-to-date information. When you receive policy schedules, renewal notices or other documents from PBL, you should contact PBL if you consider the information is not correct. Where reasonably possible and appropriate, PBL will correct the information on PBL’ systems or held on file, or note your request to correct the information on our systems or files.
If you have a complaint or want more information about how PBL is managing your personal information, please contact the Privacy Officer. For security reasons, any request for details of personal information held by PBL must be made in writing.
PBL may amend this Policy from time to time.
7. Intranet and Website
This Policy as amended from time to time is to be placed on the PBL website and is also available upon request.
8. Concerns, Queries and Complaints
If a person has any concern, query or complaint about:
they are to be referred to the Privacy Officer of PBL.
PBL takes complaints very seriously and will respond shortly after receiving written notice of the complaint.
Contacting the PBL Privacy Offer:
Telephone: (09) 818 4247
Contacting our dispute resolution service:
Financial Services Complaints Ltd
PO Box 5967 Wellington 6011
Telephone: (04) 472 3725
Email Address: www.fscl.org.nz